Client Coordinator

About the role

ABC Mediamix is looking for a confident, professional and highly communicative Client Coordinator to manage day-to-day communication and coordination with our diverse range of advertising clients.

You will act as the bridge between clients and our internal teams, making sure client requirements are clearly understood, communicated internally and delivered properly.

Our clients come from different industries and backgrounds. Some communicate informally or can be difficult to handle; others expect polished, professional communication in English. You should be able to read the situation, adapt your communication style and handle both kinds of client professionally.

Key responsibilities

• Communicate with clients by phone, WhatsApp, email and in person.
• Understand client requirements, campaign objectives and expectations.
• Coordinate with the design, digital marketing, sales and media teams to carry out client requirements.
• Follow up with internal teams and clients so work is completed on time.
• Handle client feedback, revisions, complaints and day-to-day queries professionally.
• Keep clients updated on campaign progress, approvals, artwork, publication schedules and deliverables.
• Run the process from client requirement → internal execution → client approval → final delivery.
• Maintain strong, professional relationships with existing clients.
• Handle multiple clients and projects at the same time.
• Make sure important client instructions and deadlines are documented and passed to the right team.
• Escalate serious issues to management when required.
• Occasionally accompany or meet clients for face-to-face coordination and discussions.

Communication requirements

You must have:

• Fluent verbal communication skills.
• Strong English communication for professional and corporate clients.
• The ability to communicate comfortably in Hindi and English.
• Confidence speaking with clients on the phone.
• The ability to stay calm and professional with difficult, impatient or demanding clients.
• The ability to be firm without being rude or confrontational.
• The ability to change your communication style to suit the client and the situation.
• Good listening skills, and the ability to understand what a client actually wants even when it isn't clearly explained.

Required skills

• Strong client communication and relationship-management skills.
• Good follow-up and coordination.
• Professional phone etiquette.
• Good written communication on WhatsApp and email.
• The ability to manage multiple clients at the same time.
• Good organizational and time-management skills.
• A basic understanding of advertising, marketing or media services is preferred.
• Comfortable working with designers, digital marketers, sales teams and other departments.
• Proficiency with WhatsApp, email, Google Sheets/Excel and CRM or project-management tools.

Experience

• 1–3 years of relevant professional experience preferred.
• Experience in an advertising agency, media agency, digital marketing agency, PR agency, marketing company or similar client-facing environment will be highly preferred.
• Candidates with strong client-facing experience in other industries may also be considered.

Ideal candidate

We are looking for someone who is:

• Confident but not arrogant.
• Polite, but able to be firm when necessary.
• Comfortable speaking to both small-business owners and corporate professionals.
• Comfortable communicating in Hindi as well as fluent English.
• Patient with difficult clients.
• Quick to understand requirements.
• Proactive with follow-ups.
• Professional under pressure.
• Comfortable taking responsibility for client coordination, rather than simply forwarding messages.

A very important part of this role

This is not a receptionist or customer-support position. You should be able to handle situations like these:

A client is angry because a creative is delayed → calm the client, understand the actual issue, coordinate internally, give the client a realistic update and make sure the matter is resolved.

And equally: a corporate client wants to discuss a campaign in English → understand their requirements, communicate professionally, take proper notes and coordinate the campaign internally.

Handling both situations well is exactly what we'll look for in the interview.

Hiring preference

• Experience in client coordination, account management, advertising, media or digital marketing will be preferred.
• Strong communication and client-handling ability is mandatory.
• Candidates will be evaluated through a practical communication and client-handling round.